Refund Policy

When you buy, you should choose carefully. We don't automatically refund for simply changing your mind or if you have made an incorrect choice.

You can choose a refund or exchange if an item has a major problem. This is when the item is:
• Faulty;
• Significantly different to those shown or described to you; or
• Doesn’t do what we said it would, or what you asked for and can’t be easily fixed.

Alternatively, you can choose to keep the item and we will compensate you for any drop in value.

If the problem is not major (minor problem), we will repair the item within a reasonable time.


Please keep your proof of purchase (Your Receipt)

Some items are exempt from returns. These include:
Books, Sheet music, CD’s, DVD’s, Recordings, software and other printed material due to copyright.
Reeds, mouthpieces, harmonicas, recorders and other such items due to hygiene reasons.